Blog
Thinking about AI in production
Guides, case studies, and model comparisons from the team building Orion.
Why AI chat widgets now outperform live chat for most support teams
Live chat scales linearly with headcount. AI widgets scale with compute. Here's what that means for your support budget in 2026.
Building a knowledge base your AI will actually use
Most knowledge bases are built for humans to search. Here's how to structure yours so an AI retrieves the right chunk every time.
Claude 3.5 Sonnet vs GPT-4o for customer support: a real-world test
We ran 2,000 real support queries through both models. The results surprised us — and the answer depends on your ticket type.
Orion Flutter SDK: AI chat for your mobile app
Drop one widget into your Flutter app and get a fully branded, context-aware AI assistant. Available now on pub.dev.
How a SaaS startup deflected 60% of support tickets with one Orion agent
A look at how a 12-person team reduced their Intercom ticket volume in four weeks without hiring a single new support rep.
Multi-agent strategies: one widget per use case vs one widget for everything
Should you have a dedicated onboarding agent, a separate support agent, and a sales agent? Here's the tradeoff analysis.